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Do you have a question, need advice, or require help with your order? Then get in touch with us – we’re happy to help!

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+49 (0) 8751 / 8625 889

Mon - Thu: 09:00 AM to 5:00 PM
Fri: 09:00 AM to 3:00 PM

* Service hours are based on Berlin local time (CET/CEST).
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WHAT OUR CUSTOMERS SAY

★★★★★ 5/5
Michael W.
Top Quality!
I've ordered and worn several models from Haix. The quality is outstanding, and the customer service leaves nothing to be desired.
★★★★★ 5/5
Thomas S.
Fast and Friendly Customer Service
I had a complaint about my Black Eagle 2.2 GTX. It was handled quickly, and since the shoe couldn't be repaired, I received a replacement in the form of the Black Eagle 3.0 GTX. Thanks again!
★★★★★ 5/5
Simon D.
Highly Recommended
As always with HAIX – excellent quality and great customer service.
★★★★★ 5/5
Archie G.
Always a Pleasure
I'm absolutely thrilled with the Scout 3.0 GTX Ws grey-sky! It fits perfectly, almost like a second skin – truly super comfortable. I ordered half a size up. The customer service was also fantastic: very courteous, helpful, and simply kind. You rarely encounter such friendly service these days. Overall, a great experience – I can highly recommend both the shoe and the service!
★★★★★ 5/5
David L.
Excellent
Customer service was great. The lady on the phone was able to tell me within a minute which replacement laces I needed and in what length for my boots.
★★★★★ 5/5
Björn K.
Top Quality
I've been convinced by HAIX's quality and customer service for years, so choosing this shoe was an easy decision. Once laced and adjusted, the zipper makes it quick to get in and out, and the shoe performs well in any situation. Whether it's longboarding, hiking, or working – this shoe handles it all. I only wear different (HAIX) shoes in the rain. ;)
★★★★★ 5/5
Nick H.
Great Shoe, Great Service
The shoe squeaked a bit at first. The return process was smooth, and after a few days the issue was fixed and the shoe was back. Now it fits perfectly and is extremely comfortable. Big praise to the customer service!